Refunds and Cancellation Policy:

At SimsStyle Boutique, we are dedicated to ensuring our customers have a satisfying shopping experience. However, we understand that there may be occasions where you need to cancel an order or seek a refund. Please carefully review our Refunds and Cancellation Policy to understand your rights and responsibilities when shopping with us.

  1. Order Cancellation:

    • You may cancel your order within 12 hours of placing it, provided it has not yet been shipped.
    • To cancel your order, please contact our customer service team at info@simsstyle.in with your order details.

  2. Refund Eligibility:

    • We offer refunds for products that are damaged, defective, or substantially different from the description on our website.
    • Refund requests must be submitted within 24 hours of receiving the product.
    • To qualify for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.

  3. Refund Process:

    • Upon approval of your refund request, we will initiate a refund to your original method of payment.
    • Please allow 7-10 business days for the refunded amount to reflect in your account, depending on your payment provider.

  4. Non-Refundable Items:

    • Certain items are not eligible for refunds, including:
      • Undergarments
      • Tailormade Products

  5. Return Shipping:

    • If you are returning an item due to our error or a defective product, we will cover the cost of return shipping.
    • For other reasons, you are responsible for covering the shipping costs for returning the item.

  6. Exchange Policy:

    • We do not currently offer exchanges. If you require a different size or color, please return the item for a refund and place a new order.

  7. Cancellation and Refund Discretion:

    • We reserve the right to decline a cancellation or refund request if we suspect fraudulent activity or a violation of our terms and conditions.

  8. Contact Us:

    • If you have any questions regarding our Refunds and Cancellation Policy, please reach out to us at info@simsstyle.in.